Terms & Conditions

Pricing & Availability

  • All prices, discounts, and promotional offers provided by Sleepsure Comfort Products Pvt. Ltd. Are subject to change based on market conditions, location, and availability.
  • All products are offered subject to stock availability at the time of order confirmation.
  • Sleepsure reserves the right to revise pricing, specifications, and delivery timelines without prior notice

Product Information

  • Product images on the website are for reference only. Actual product colour, design, or finish may vary.
  • Customers are responsible for selecting the correct size and specifications before placing an order.

Orders, Cancellations & Modifications

  • Any request for cancellation, modification, or replacement after order placement shall be subject to prior written approval from Sleepsure.
  • Sleepsure reserves the absolute right to accept or reject such requests without assigning any reason.
  • Sleepsure reserves the right to cancel any order in cases of pricing discrepancies, stock unavailability, or quality concerns.

Payments & Refunds

  • Orders shall be processed only upon receipt of confirmed payment unless otherwise agreed in writing.
  • All bank charges, transaction fees, or payment gateway charges shall be borne by the customer.
  • Refunds, if approved, shall be processed in INR after deduction of applicable charges.

Delivery Policy

Delivery Terms

  • Delivery will be attempted based on the details provided by the customer.
  • Additional charges may apply for re-delivery in case of incorrect or incomplete address details.
  • If delivery is unsuccessful, the product may be returned to the warehouse, and the customer will be notified

Order Processing

  • Orders are processed only after confirmed payment.
  • Dispatch is completed within 2–5 working days, subject to stock availability.

Delivery Timeline

  • Estimated delivery is 5–10 working days from dispatch.
  • Timelines are indicative and may vary based on location and logistics.
  • Delivery timelines are indicative and may vary due to unforeseen circumstances.

Site Responsibility

  • Customers must ensure proper delivery access, including entry space, lift availability, and manpower.
  • Any delays due to site-related constraints will be the customer’s responsibility.

Inspection at Delivery

  • Products must be inspected at the time of delivery.
  • Any damage or issue must be reported immediately.
  • Claims raised after delivery confirmation will not be accepted.

Liability Clause

  • The company is not liable for delays caused by unforeseen circumstances such as transport issues, natural events, strikes, or disruptions.

Order Confirmation

  • Orders are considered final only after receipt of confirmed payment.
  • Once confirmed, cancellation or modification requests are not permitted.

Transportation & Handling

  • Costs related to transport, handling, or site visits will be borne by the customer unless stated otherwise.

Warranty Policy

Warranty Terms

  • Products are covered under applicable manufacturer warranty provided by Sleepsure.
  • Warranty details are specific to each product and will be provided accordingly.

Damages & Complaints

  • Any damage, defect, or quality issue must be reported within 7 days of delivery.
  • Complaints should include order details, delivery information, and a clear description of the issue.

Limitation of Liability

  • The company shall not be held responsible for delays caused by unforeseen circumstances.
  • All decisions regarding disputes, cancellations, refunds, or replacements will be final.

Product Specifications

  • Products are manufactured as per agreed specifications.
  • Minor variations in size (±1 inch), colour, or finish may occur and are not considered defects.

Usage & Care

  • Products must be used under normal and recommended conditions.
  • Any damage due to improper handling, folding, bending, moisture exposure, or inadequate support shall void the warranty.

Coverage

  • Warranty applies only to manufacturing defects in core materials.
  • Fabric, stitching, and accessories are not covered unless specified.

Proof of Purchase

  • A valid original invoice issued by Sleepsure is mandatory for all warranty claims.

Claim Process

Claims must be submitted with:

  • Clear photographs or videos
  • Detailed description of the issue
  • Invoice and delivery details

Inspection & Verification

  • All claims are subject to inspection and verification by Sleepsure.
  • The decision of Sleepsure regarding defect validity shall be final and binding.

Exclusions

Warranty does not cover:

  • Minor wear and tear
  • Minor sagging within permissible limits
  • Improper usage or mishandling
  • Folding or bending damage
  • Inadequate support base
  • Stains, burns, moisture damage

Resolution Terms

  • Approved claims will be resolved through repair or replacement on a pro-rata basis.
  • No refunds, exchanges, or monetary compensation will be provided.

Final Authority

  • All decisions regarding warranty claims shall rest solely with Sleepsure and shall be final and binding.

Return & Replacement Policy

No Return & Replacement

  • No return or replacement will be accepted after delivery and acceptance of the product.
  • Exceptions apply only in cases of verified manufacturing defects reported at the time of delivery.

Limitation of Liability

  • Sleepsure’s liability is strictly limited to repair or replacement of defective products only.
  • No claims for indirect or consequential damages will be accepted

Inspection Requirement

  • Products must be inspected at delivery.
  • Claims raised post acceptance will not be considered under any circumstances.

Approval Process

  • All replacement requests will be subject to inspection and written approval by Sleepsure.
  • Sleepsure reserves the right to accept or reject any such request at its sole discretion.

Usage Condition

  • Products that are used, altered, or damaged due to misuse or external factors are not eligible for replacement.

Resolution Timeline

  • Approved replacements will be processed within a reasonable timeframe based on availability.
  • No refunds will be issued under any circumstances.

Changes to Terms

  • Sleepsure reserves the right to amend or update these terms at any time without prior notice.
  • Continued business engagement shall constitute acceptance of the latest terms and conditions